TRAINING RESOURCE WEBPAGE
- FULLER BRUSH FOR ME -
If you were
one of my 1200 distributors, you aren't anymore. The Company took away all
distributors and referral bonuses on Oct 1, 2016, to handle themselves. I will
continue adding some updates on this page. June
Oct 31, 2017
- FULLER-STANLEY CLOSED THEIR DOORS AND ALL WEBSITES.
YOU to all my distributors over the years who tried to keep Fuller Brush in
I at least, appreciate your efforts and support.
Jan 5, 2018
- Larry Gray finally gives us an update on the new owners. Fuller Brush was sold to Galaxy Brush LLC of Lakewood NJ (note
that location since there is a different Galaxy Brush in PA.) What about
us? They can't be bothered with us anymore. He says "SOME" distributors may be
allowed to sell the products (I heard it may be case-lots only). [NOTE: A google search for corporate information shows that Galaxy
was only formed in late 2017.]
March 8 & 21, 2018
- more info from the grapevine. I get lots of calls from old-timers and leaders,
"this is what I've heard, what have you heard?" Unfortunately, nothing directly
from Fuller itself. Now that David Sabin is gone, Fuller Industries (the
Kansas factory) told them that they are willing to manufacture the products
again. This was to be the ONLY way that Fuller USA had any future as far
as I'm concerned. China is NOT what people buy Fuller Brush for.
I did email Larry Gray with many specific questions. I got a reply with
my questions ignored, other than a vague "picking and packing individual
products costs too much", and that "retail prices will be higher". He does
seem to be an officer in this new company, making decisions "as good as" the
decisions that put Fuller out of business the first time.
Higher prices? Indeed. One person who called me lives in NJ near Galaxy,
through the intermediaries to the guy in charge to ask questions, and they seem
to have not even heard of Fuller before buying it. He had no conception of the
distributor system, or even what the regular prices were, or why they should
ship to our customers. He said he saw new Fuller products on Amazon, and Galaxy
said, that is us, and the distributor contract will have a stipulation that they
will not undercut any company prices, or they will lose purchasing rights.
[I thought price fixing was illegal?] Checking Amazon, our $9.99 Laundry Stain
Spray is $21.99. The Carpet Sweepers are now $59.99. Other products have doubled
in price. So... I assume the case lot price will be
half-price or so, meaning we will be paying what last year was the full retail
price. I can't picture this business plan keeping them in business for
much more than a year. Good bye Fuller Brush. Mismanaged again before they even get
June 4, 2018 UPDATE
That April sales hotline told us to email them for a "questionnaire" to
see if we deserved an application to sell. I got it back immediately, and it was
a simple page asking how much we planned to sell every month, and our method of
operation, and if we would honor their map system. I told them I would not
honor any territory on the map, I sold nationwide. I also told them I had no
idea how much I would be selling because of all the various rumors and no facts
from them. What is the product line? We've heard it will be much smaller.
Really only case lots? What will the retail and wholesale prices be? Will you at
least direct-ship case lots to our customers? And if we do get started,
will you really blackball us and refuse to sell to us if we sell below your
retail prices? My former top retailer said his sales dropped dramatically
after the new company started internet ads taking his business away. So they
also lost him and his $30,000/month.
I sent that in a month ago
and have yet to hear any acknowledgment. I even emailed Larry Gray, my supposed
Fuller Brush buddy, to ask him, and still cannot receive the time of day from
him. I think he's ashamed to face me, after encouraging me all these years to
recruit and train more people, and then they took them all away without
If I, as one of their Top
Ten distributors for a couple decades, cannot even get a reply from them, anyone
reading this might as well move on and forget about Fuller Brush and Stanley.
They seem to have no phone numbers in operation because I've been unable to
reach any department or person via phone. If they can't even acknowledge me
after 26 years, then I return the favor. They have lost all the respect that I ever had for them. I continue to
finish selling off my inventory. If you have inventory, I'll try to connect you
30, 2018 UPDATE
I finally did receive an acknowledgement to my "application for an
application", saying that they knew I would not be happy with their company (and
still not answering any of my questions or explaining), but good luck with
whatever I do. (Quote:
"In regards to your application I donít see how you would be happy with the
above program." ) Sort of like shaking
your hand, and stabbing you in the back with the other.
I did hear from some
distributors who did receive an application, though. Even they recommend taking
the application to your attorney before signing. Who has an attorney???
They said this dozen-page application has so much red tape covering the
company's ass and enabling them to make sure the applicant signs away any rights
that they have. They can terminate you for just looking cross-eyed at them, it
seems. I'm sure this page here would get me terminated.
They did say that I could
purchase from someone who they did approve, though. "Approximately 30%
commission less 14% shipping" leaves you with nothing worth your time.
Especially when 30% off the new prices is more than last year's retail prices,
and the Company itself is actively competing to take away any business you find.
I have also heard from
distributors and customers that the fullerdirect customer lists that you spent
your money acquiring and building, are Fuller's customers now, with them
receiving solicitations bypassing us.
I continue getting many
complaints on the phone because I DO have my phone on my website, and the
deceptive websites do not, and people can't get their products or complain about
being charged much more than advertised on TV or the web (esp for Spray N
Sparkle Window Cleaner).
As I've said before, RIP
Fuller Brush & Stanley, mismanaged more than ever.
"FULLER BRUSH" ROTOSWEEP and PANE DR ARE NOT
FULLER BRUSH PRODUCTS.
SEE THE SHAMEFUL REVIEWS HERE:
Also, many "Fuller Brush" websites you find out there are not really the
Company, but a distributor like me, or a couple companies who bought closeouts
when Fuller closed last October. I receive many phone calls looking for
someone to tell them where their order is, because their credit card gets
charged but they hear nothing back.
Roland Rhoades, Fuller Brush Division Director, & Head of The
DownEast Winning Team
26 Years Providing Customer Service and
10 Blackberry Lane - Gorham ME 04038
End of the
Distributor Program Q&A 9/13/16
including the Original Letter from
Regarding the 8/22/2017 EMAIL FROM FULLER:
YES, that does sound like a "Dear John"
kissoff, doesn't it. They plan to liquidate ALL their inventory
in the next 30-90 days.
Oct 2017 update: They have located a buyer for 2018 who says they don't want that inventory made
who knows where. I have heard they will continue a "Net wholesale price plan"
which sounds better to me.
If you have waiting customers, buy what you
can at the NET prices (wholesale no commission) which also reduces what the 10%
shipping is charged on.
2017 update: Fullerdirect and your websites will be discontinued. You can purchase
at net wholesale and have orders dropshipped to your
customers without a fee. Copy off all your customer lists NOW while you can, in case you
decide you want to be able to contact them again. They and our websites will
shut down Oct 31.
Posted on my
Facebook page 3/3/2017:
Thank you #FullerBrushCompany RIP
for being so mis-managed that you are putting your thousands of distributors out
of business along with yourselves. My bonus check for Jan 2017 was $39. Ten
years earlier in Jan 2007, my retail team volume for that one month was
Long way from my high point building my Fuller team business to over $1-million
per year in 2006-2008. After that period, the backorders started mushrooming,
Fuller actually told my team members that I was training,
to slow down and save some products for other distributors and that we were
taking up too much time placing orders, so many large salespeople got disgusted
and left. And then on Oct 1, 2016, Fuller stole my entire team that I had built,
saying they would handle all the distributors themselves, which turned into so
much work that they started charging distributors $10 just to place an order,
and fired all of Kansas customer service "wasting time" answering questions.
Each month shows a continued steady decline in products available. I'm closing out in
Presentations (& connected pages)
Oct 28, 2016 Sales Hotline
Nov 23, 2016 Sales Hotline
between-the-lines explanation of the Oct 28 Sales Hotline
and other announcements.
What does it mean? Is it suicide?
* This is MY personal evaluation
of what is going on, based on my 25 years with Fuller. -
First, have you wondered about the labeling of our products,
"Manufactured for the Fuller Brush Company, Napa CA"?
When Fuller first went bankrupt in 2012, they were rescued
by a restructuring that separated the distributor program as
"Fuller Brush Co", and the factory remained secure as a
separate entity "Fuller Industries Inc." So it is the Fuller
factory making the products for the Fuller Brush company. If
it is USA, that has meant made by the Kansas Fuller factory.
Luckily, this separation is now saving the factory as they
near bankruptcy for 2017.
October 1, 2016 Fuller
Brush/ Stanley Home Products changed the whole marketing
plan, saying they were "deep in the red", taking away my
1200 distributors that I had advertised for, recruited,
trained, and supported, saying all distributors were now
direct with the Company. As a Director I was
guaranteed a locked-in 41% or more commission. They told me
in October that I was no different than
a brand new distributor joining and therefore was back at
26%. Luckily at age 65, I only have to wait it out and sell
the USA inventory that I bought at 51% in September, with
minor purchases as necessary. They also increased
shipping to 10% with a $9 minimum, including for our
customers, making the $7.95 on the catalog order forms
obsolete. And they now have a 7-12% customer processing fee
on ANY orders not shipping direct to you. If you don't
order online and want to order by phone, they have also
added a $10 convenience fee to each order. YES, they are
charging you $10 to buy from them! [see your new Distributor
Guide in your back office.] They seem to be reaching
to get rid of us as a distraction from them selling to
everyone directly. (Larry Gray had also promised to
reimburse some of my national advertising expenses over the
years. Trying to submit my invoices to them and being
ignored since Dec 2015, Larry finally responded in Oct 2016:
NO, be happy that we reimbursed anything in the past.)
The Oct 28, 2016 Sales
Hotline makes this statement:
"At Fuller Brush and Stanley Home
Products, we provide top quality products at a great value
to customers across the country. As such, we are constantly
searching for new products and new suppliers to meet our
high standards of quality. Only by searching for new
suppliers are we able to make certain that our costs stay
competitive, so that we can offer the best value to our
customers. Please be aware
that the packaging (such as bottle design or labeling) may
change with a new supplier. We fully understand the extreme
value of our "tried and proven" formulas . . . therefore, we
provide the new supplier with our formulas for production of
So.... what the heck does that mean?
Yes it IS ominous, if you
are one of the 95% who joined Fuller to sell real Fuller
American-made products. In my opinion, the Fuller
factory is the REAL Fuller. They already announced that the
manufacture of Stainless Steel Sponges were being moved to
Mexico. Napa CA has no loyalty to the Fuller factory or
their Kansas employees at all. Watch the new labels closely
to see if they are still USA.
Fuller Brush was saved from bankruptcy in 2012 by David
Sabin and Victory Park Capital. These investment companies
typically have a 5-year plan. This is the 5th year and they
admit to being "deep in the red". Suing has been suggested,
but they have nothing to sue. An educated guess is that they
are cutting expenses (us distributors, manufacturing
expense, etc) to make themselves look better on paper to
sell off to somebody else. A new buyer might recognize
the value, history, and heritage of Fuller Brush & Stanley
distributors, OR they might just buy a brand name to stick
on store shelves. Only time will tell, but I expect that to
be in 2017.
I will continue limited selling,
concentrating mostly on my inventory. I have purposely not
bought anything from Fuller in October 2016, making my total
volume drop from $58,000 in September to zero. If you have
inventory, tell me and I may have customers for your
discontinued products. I encourage you to earn what you can
while you can.
See also the FULLER
HISTORY RIP link.